📦 K-Swiss Return & Exchange Process (English Version)

⚠️ Important: Please Check Your Order Within 3 Days

Please inspect your order within 3 days of receiving the package.

For your protection, we strongly recommend taking clear photos or recording a video while opening the package. Please carefully check all items to ensure that the product, size, color, quantity, and condition are correct and that there are no defects or damages.

If you notice any issue with your order, please contact us within 3 days of receiving the package via INBOX or our customer service email, and provide the relevant details along with clear unboxing photos or video.

For any return or exchange request, unboxing photos or video may be required for verification. If the requested unboxing photos or video cannot be provided, we reserve the right to decline the return or exchange request.

1️⃣ Submit Return Request

• Time limit: Within 7 days of receiving the item
• Method: Email our customer service:
  k-swiss_sgmy@emers.com
• Include:
  • Reason for return (Too big / Too small / Style mismatch / Others)
  • Available pick-up date & time
• Customer service hours: 10:00 – 17:00

2️⃣ Confirm Return Details

• Customer service will confirm the return reason and arrange a doorstep pick-up.
• Alternatively, you may return the item at our store (Singapore only).
• Malaysia: Door-to-door pick-up only.

3️⃣ Return Item

Return conditions:

• Unused, unwashed, and unaltered
• No stains, odor, or damage
• Original packaging intact
• Include all accessories, tags, and manuals
• Store drop-off (SG): You may drop off the item at our store.
• Doorstep pick-up (SG & MY): We will notify you once the courier has been arranged.

4️⃣ Refund Processing

• Refund will be processed once the returned item is received and confirmed to be eligible.
• Refund time: Approximately 7–14 business days
• Refund method: Original payment method
• Note: Actual bank posting time may vary.

⚠️ Notes

• The shoe box is considered part of the product. Damage to the shoe box may result in a partial refund or rejection of the return/exchange.
• Non-returnable items: Socks & intimate/personal wear.
• Unboxing photos or videos may be required to verify any damage, defect, missing item, or incorrect product. If these cannot be provided when requested, we reserve the right to decline the return or exchange request.

📍 Our Store (Singapore Only)

Store Location 🎾
252 North Bridge Road, #02-35/36
Raffles City Mall, Singapore 179103
Tel: +65 6312 9314